FAQ

To ensure a smooth studio check-in process, we recommend creating The Strength Club account and booking your training sessions online or on our mobile app.

A 14-day rolling booking window is open for class reservations.

PLEASE CANCEL AT LEAST 8 HOURS IN ADVANCE OF YOUR SCHEDULED CLASS TIME TO AVOID LOSING YOUR CLASS CREDIT.

Late cancellations and no shows will result in the forfeiture of your class credit. Recurring Monthly Membership holders will forfeit their class credit and incur a $20 late cancellation / no show fee as well.

To early cancel a class, please log into your account and click the early cancel button, or email info@strongnewyork.com and we will gladly assist you.

Class and Coach assignments are subject to change. Pricing and package expiration dates are subject to change. Class packages are non-transferable and non-refundable.

All single class purchases expire 30 days from the sale date.
All New Client passes expires 30 days from the sale date.
10 class or private training packages have a 3 month expiration date.
20 class or private training packages have a 6 month expiration date.
Package expiration period begins immediately after the sale date.

Expiration dates can and will be enforced. Please be conservative with your package purchase option if you feel that you will not be able to utilize all classes within the allotted time frame. Should you wish to extend your current / active package, please refer to our Extension Policy below.

The extension policy allows you to extend your expiration date in accordance with the following terms below. Please be conservative with your purchase options if you feel that you will not be able to utilize all classes within the allotted time frame.

All extension requests must be submitted via email to info@strongnewyork.com.
Memberships/ packages must be current / active at the time of request. Previously expired packages are not eligible for reactivation / extension.
We will honor one extension per membership or package (once per calendar year) in one month increments, for a minimum of one (1) month and a maximum of three (3) consecutive months.
The extension fee is $25 / month, payable in full at the time of your request. Fees are non-refundable.

For Medical Extension/Freezes:

If you have a current class package and an extenuating injury or medical condition arises that prevents you from temporarily attending The Strength Club, you may extend/freeze your package(s) once per calendar year, in one month increments, for a minimum of one month up to a maximum of 6 consecutive months, with an appropriate doctor’s note.

To initiate a medical extension/freeze, please email your request and attach your doctor’s note to info@strongnewyork.com

The fees will be waived. The package will be marked inactive and cannot be used until a formal request to reactivate it is submitted via email or in person.

faq

contact US