faq

To ensure a smooth studio check-in process, we recommend creating The Strength Club account and booking your training sessions online or on our mobile app.

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A 14-day rolling booking window is open for class reservations. 

PLEASE CANCEL AT LEAST 8 HOURS IN ADVANCE OF YOUR SCHEDULED CLASS TIME TO AVOID LOSING YOUR CLASS CREDIT.

Late cancellations and no shows will result in the forfeiture of your class credit.  Recurring Monthly Membership holders will forfeit their class credit and incur a $20 late cancellation / no show fee as well.

To early cancel a class, please log into your account and click the early cancel button, or email info@strongnewyork.com and we will gladly assist you.

Class and Coach assignments are subject to change. Pricing and package expiration dates are subject to change. Class packages are non-transferable and non-refundable. 

  • All single class purchases expire 30 days from the sale date.
  • All New Client passes expires 30 days from  the sale date.
  • 10 class or private training packages have a 3 month expiration date.
  • 20 class or private training packages have a 6 month expiration date.
  • Package expiration period begins immediately after the sale date.

Expiration dates can and will be enforced. Please be conservative with your package purchase option if you feel that you will not be able to utilize all classes within the allotted time frame.  Should you wish to extend your current / active package, please refer to our Extension Policy below.

To help accommodate temporary life events while maintaining the integrity of our scheduling and operations, we offer a limited freeze option under the terms outlined below. Please do not confuse this with canceling your membership or package. Freezes are intended for short-term pauses, not indefinite holds or repeated cancellations and reactivations.

Important Distinctions

  • Canceling a membership ends your access permanently. If you later wish to return, you must repurchase a new membership or package at current pricing.
  • Freezing allows you to temporarily pause your membership for a limited time, with specific restrictions and fees as outlined below.

Freeze / Extension Terms

Eligibility

  • Only memberships or class packages that are currently active may request a freeze/extension. 
  • Expired packages are not eligible for reactivation or extension under any circumstances.

Limitations

  • Only one freeze/extension is allowed per calendar year per membership or package.
  • Freezes are granted in monthly increments, with a minimum of 1 month and a maximum of 3 consecutive months.

Fee

  • There is a $25 non-refundable fee per month of extension. This must be paid in full at the time of the request.
  • No partial freezes or retroactive adjustments will be honored.

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